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Terms & Conditions

REGISTRATION

Signing up at our website will not only make your shopping experience faster and with less hassle, you will also be able to get our latest updates that you would not want to miss. By signing up you are going to need to provide detailed information regarding your name, email, shipping address, mobile phone number and more. Be sure to give us your most current and accurate information to us. The account password you provide should be unique and kept secure, and you must notify LOULOUROSE team immediately of any breach of security or unauthorized use of your account. Don't worry, all your information is kept private!

REGISTER BENEFITS

Sign yourself up and you will be able to enjoy the benefits! Such as: saving your address so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order and see the air waybill tracking number. Of course, your information will be kept privately. On top of that, you could also get reward points that you may redeem with vouchers. To create your account, just click on the 'Register’' button right away!

FORGOTTEN PASSWORD

If you have forgotten your password, please follow the "Forgotten my password?" instructions on the Login page.

ORDER

You can order any of our products as long as they are still available. Please note that adding items to your shopping cart does not mean the items are already reserved for you - you will have to check out properly to make sure you purchase the product.

Once you have checked out, you may not add more items to your shopping bag. We cannot modify/add products for you; you will have to make a new order again if you do not want to pay double shipping fees.

Reservations for any of our products are not permitted.

PRICING POLICY

Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.

Customers purchasing from other countries may pay via Bank Transfer in Indonesian Rupiahs to our BCA account. However, we suggest customers from overseas to pay in US$ via PayPal if possible. We have our own currencies for US$ and customers have no rights to change the currency exchange. Any custom and tax costs will be invoiced to you directly from the shipping company. We recommend you contact your local customs for more details.

ORDER PROCESSING

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if the product is out of stock and somehow there are  system fails/ errors. We will refund your payment completely.

COLOR

We have tried our best to give the most accurate colors in the computer screen. But due to different monitor displays, the colors may appear differently. Since all LOULOUROSE pieces are handcrafted and not mass-produced, slight variations from the product photographs should be expected.

PAYMENT & CONFIRMATION

Payment can be made via Bank Transfer to our Bank Central Asia (BCA) account. You will have to confirm your payment at our webstore to validate your purchase.

You can also pay with a Credit Card (Visa & Mastercard) via Xendit payment gateway.

Payment should be made strictly in 48 hours (2 days) after checking out. We will automatically send an invoice with the details of your order via email.

If you can't transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Confirmation (only for Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the 'CONFIRM PAYMENT' link. Be sure to keep your order ID so you can confirm your order.

You do not need to confirm your payment unless you make payment with manual bank transfer.

BANK ACCOUNT INFORMATION

BCA: 407 536 8888 - PT. Loulourose Zahra Fortuna

PAYPAL: paypal@loulourose.co

RETURN & EXCHANGE POLICY

Visit our 'Shipping & Returns' at the bottom of the page. Please note that we do not provide pick up services for returns and exchanges.

CHILDREN’S PRIVACY

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

INTELLECTUAL PROPERTY RIGHTS

All content from LOULOUROSE webstore including Software and all HTML and codes are not permitted to be used for any public purposes. Content also includes any graphics, logos, photographs, image rights, video or text displayed at www.loulourose.co. Any reproduction, copying, or foregoing of the content are prohibited. To use our content for editorial purposes kindly send an email to hello@loulourose.co.

CONTENT ERRORS

LOULOUROSE tries to provide the most accurate and complete information. However, content may have errors or inaccuracies. Loulourose also does not promise that all functional systems and aspects at our web store will be error-free and virus-free. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. Please email us to hello@loulourose.co for any errors that may occur.

COMMERCIAL USE

This site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works and sell any content or products within this site. You are prohibited to use our content for any advertising use/commercial use for your own site.

AGREEMENT

You agree that you will be responsible for your activity in this webstore. If we notice that you were involved in prohibited activities or violations of our Terms and Conditions, we may deny you access to this webstore on a temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses that are not caused by our faults or indirect losses caused by shipping companies or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.

COMPENSATION

You agree to compensate us fully, defend us and hold us LOULOUROSE harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this site using your internet account caused by your action or inaction.

LAST UPDATED: 21 JANUARIY 2021

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