How can we help you?

Of course. We’ve done a number of bespoke projects in our portfolio and love the challenge. Bespoke pieces could take up to 3 weeks for production. Let's have a chat!

We are a proud Indonesian company, conceived and based in North Sumatra...in Medan to be exact. All our pieces are proudly #madeinmedan, handcrafted and hand-finished by our third generation jewelry artisans.

Yes in fact all of our jewelry are made from 100% recycled gold and silver. We commit to only using recycled precious metals as it will cut carbon emissions by two thirds for silver and more than 99% for gold. One of the key benefits to the environment is the considerable reduction in water use as a result of less mining. Our goal is to work with smaller miners in the future to support fair-trade gold, to reduce mercury pollution and to empower women gold panners.

AnswerFor silver pieces we use rhodium-plated 925 sterling silver. 925 sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. Rhodium is one of the costliest precious metals due to its rarity. Since rhodium is more durable than any other metal, it will protect anything it is plated over. Rhodium plating allows the jewelry piece to be less susceptible to corrosion and damage, allowing your favorite pieces of jewelry to last longer. It can help reduce the chance of an allergic reaction.

Absolutely not. Our earrings are nickel, lead and cadmium-free. They are totally hypoallergenic. Our rhodium-plated earrings can also help reduce the chance of an allergic reaction.

K stands for karat* and refers to the percentage of gold in an alloy. Pure gold (24-karat or 24k) is way too soft to wear as a jewelry, so other metals are added to purest gold to enhance its durability or to give it a particular color (like white or rose gold).

To illustrate: 24k gold is 100% pure, 18k gold contains 75% gold + 25% alloyed metals, 16.8k gold is 70% gold + 30% alloyed metals and 14k gold is 58% gold and 42% alloyed metals.

*not to be confused with carat, which is the weight measure of gemstones.

If you need to cancel or make a change tto your order, please reach out within 24 hours of placing the order.

We can alter your order or cancel it up until it has begun the production or shipping process. For personalized and engraved pieces, once the order is placed, we are not able to cancel or update the order. All order cancellations will be refunded via store credit only, we do not provide cash refunds.

Easy! Just log in to your account on our website and click on Order History. We’ll also send you emails to update on the status of your package. If for some reason you are not receiving any of our emails, kindly check your spam folder or reach out to us!

Please reach ouut to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Kindly understand that once the order is shipped, we cannot change the address anymore.

1. You can find your order number from the emails we sent you once you have placed and paid for the order.

2. If you have an account with us, simply log in check the Order History. If you haven't creaetd an account, no worries! You can create one anytime with the same email address used to place the order.

Please understand that since all LOULOUROSE pieces are handcrafted and not mass-produced, slight variations from the product photographs are not considered a flaw and therefore is not a reason for return or exchange.

We do not provide size exchanges. We do not provide returns or exchanges for earrings due to hygiene purposes. We do not provide cash refunds for returns, only store credits. All items that are engraved or monogrammed are not eligible for a return at any time and are final. All sale items are final, non-changeable and non-refundable.

We encourage all customers to document the unboxing process. This video can be submitted to us in the event that you have received a wrong or faulty item that is an error on our part, please contact us immediately either via WhatsApp or email sales@loulourose.co. Kindly attach the unboxing video, your order ID within 24 hours and we will fix this as soon as possible. In the event of a valid return/ exchange, the customer is responsible for all shipping costs (including a secure tracking number) involved for returning the item. Make sure to mail it back along with the certificate of authentication, velvet pouch and box. We do not provide returns for items that have been incorrectly ordered or items that have been shipped to the incorrect address provided. 

All returns must be:

- Unworn

- Have no signs of wear or damage

- In its original condition In all original packaging (box and pouch included)

Should the returned item not meet the above return guidelines, LOULOUROSE has the right to deny a return and have the item re-shipped to customers.

Check out our super comprehensive and easy to follow size guide here. Alternatively we also have a 99,9999% accurate ring sizer that you can get here, or use code LLR-SZR at checkout to get it for free whenever your shop above IDR299,000.

We do not provide returns for items that have been incorrectly ordered. However, you can send it back to us and we will re-do/ alter the size at a small charge. Contact us for more information.

Our necklaces come with extra jump rings so you can wear them at different lengths, fitter or loose. We also carry chain extenders for extra lengths!

Our bracelets come with extra jump rings so you can wear them at different lengths, fitter or loose. We also carry chain extenders for extra lengths!

Our cuffs come in 5 sizes (from baby to XL) to ensure a better fit for your wrist. Check out our simple size guide here for more info.

Domestic: We ship all across Indonesia with either JNE Reg (Regular Service) 3-4 days or JNE Yes (Yakin Esok Sampai) 2-3 days. Shipping rates are calculated directly upon checkout. Domestic deliveries typically take approximately 1-5 working days.

International: We ship all international orders via Tim Express and DHL.

We’ll send you an email once your order has been shipped with a clickable tracking number. You can also track your package using this link, simply input your order number or tracking number.

We’re sorry, we don’t provide pick up services right now. But we can provide instant delivery with online Ojek services (within Medan city area) with a IDR 35,000 flat rate and you can be assured your package will be swiftly delivered to your doorstep within the same day! Delivery time will be from 10am to 4pm during weekdays (not available on public holidays)

First of all, check to confirm the validity of the information on the courier’s tracking page. Second, make a call to the courier company to report this incident.

They will need some of your personal information. Last but not least, please inform us about this and we file a report to the courier company to track the lost package or issue a refund. We’re in this together, so don’t worry!

Take off your plated jewelry before you shower, wash hands, or exercise. Apply cleaning agents, beauty products, water and chemicals before you put on your pieces. Wait five minutes after applying lotions to put on your pieces.

Avoid using a brush or coarse fabrics to clean vermeil jewelry as this can potentially scratch the surface.
Although rare, sometimes individual body chemistries can react with the metal and cause a reaction. Pregnancy, thyroid disorders, hormone levels, medications and more can affect body alkalinity versus acidity, and may cause a reaction with your piece. It’s definitely a wild-card and is based on the individual!

Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care (and don’t drop it down the drain – learn from our experience)! Finally, lightly dry the jewelry with a lint-free cloth or paper towel.

Always store your vermeil in a dry area, like the pouch provided, to prevent exposure to the elements. Don’t keep it stored for too long though – it was made to be worn!

Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care (and don’t drop it down the drain – learn from our experience)! Finally, lightly dry the jewelry with a lint-free cloth or paper towel.

Take note: opals, pearls and birthstones are not as durable as diamonds, so those will require more caution; opals and pearls especially should be treated with care similar to the care tips for vermeil (i.e. limit exposure to perfume, lotion, and chemicals).

Everyone reacts differently to metals. Our body chemistry, sweat and oil can affect longevity. Tarnishing and user marks are normal when wearing your jewelry for a longer time or on a daily basis. It is also completely natural for sterling silver and gold plated items to oxidize or lose their gloss over time.

Here’s our solution to this: we totally recommend our 4 layer polishing cloth to maintain the shine or your jewelry. Use it every now and then. As with all things in life, a little love can go a long way! 

However if the tarnish is too stubborn or you would like your jewelry to look brand new again, you can send it back for a recoat service.

If your jewelry is leaving black marks, it is most often the result of discoloration caused by a reaction between your skin and the alloys, especially when the jewelry touches areas that perspire. Since it’s a natural part of the process, it can’t be avoided and severity may vary from person to person.

Sh*t happens. Worry not, we can help you fix it. Just contact us, ship the item to our workshop and we’ll fix it up for you at a small fee. We’ll throw in a complimentary polish while at it to make it look brand new again.

AnswerThe basic rule is to always put on your jewelry last before you head out the door. Store in the ziploc pouch provided to avoid scratches, bruises, tangles and oxidation (for silver jewelry). Avoid interaction with harsh chemicals, shampoo, perfumes, lotions, hairspray or cosmetics as this may affect the color or luster. With this in mind, we also hope that you relax, make happy memories with your jewelry. Don’t worry it loses its shine, or tarnishes, you can always polish it with our polish cloth OR always send it back to us for maintenance (we promise it will look like new!)