PERSONALIZED JEWELRY last order 15 Dec | We'll be back on 5 Jan | HOLIDAY 24-27 Dec

FAQs

How to order?

At LOULOUROSE, we make customization as detailed and as easy as possible so follow the steps and review the order before you "ADD TO CART". It will appear on your shopping cart icon at the top right of the page.

Please ensure that all information is correct before confirming your purchase. Once you are ready, create an account with us and you can proceed to check out.

If you choose to pay with Bank Transfer, remember to confirm payment here!

What modes of payment do you accept?

LOULOUROSE.CO accepts direct bank transfers from all major banks in Indonesia and also credit card payments via Doku Shortcart in IDR and Paypal in USD. If you choose to make payment via bank transfer, please make sure to confirm your payment here (or click Confirm Payment on our header) and we will process your order.

Please note that your orders will be cancelled automatically if payments are not made within the stipulated timeframe.

How do you ship the goods?

For domestic shipments within Indonesia, we use JNE REG (Regular Service) 2-3 days and JNE YES (Yakin Esok Sampai) 1-2 days.

International shipments are forwarded with EMS via Pos Indonesia. For now we ship to Malaysia, Singapore, Thailand, Vietnam, Cambodia, Hong Kong, China, Australia, India, Taiwan and USA. For countries that are not listed, we charge a flat rate of IDR 500,000.

Tracking information will be provided once we have processed your order.

It is the responsibility of the customer to provide relevant details for LOULOUROSE to process the order. Please double check all information.

How long does delivery take?

Once proccessed, your order will be shipped to you within 1-2 days. Please note that we do not ship on weekends or national holidays, therefore orders made on those days will be delivered on the following business day.

How to contact LOULOUROSE?

If you are a customer and have any enquiries about your order or require any assistance, please direct your email to hello@loulourose.co. We will tend to you as soon as possible. You may also choose to reach us at Line: @loulourose.

To use our content including logos, photographs, graphics, videos on this web store for editorial purposes, please send an email to hello@loulourose.co.

For collaboration opportunities, business development, marketing and media related matters, please contact us at hello@loulourose.co

We also love working with bloggers and influencers, if you feel the same way please write to hello@loulourose.co

How to return a product?

Please understand that since all LOULOUROSE.CO Bijoux (jewelry) are handcrafted and not mass produced, slight variations from the product photographs is not considered a flaw and therefore is not a reason for refund or exchange.

If you have received a wrong or faulty item that has been an error on our part, please contact us immediately along with a snapshot of the item and the order ID to hello@loulourose.co or Line: @loulourose within 24 hours and we'll fix this as soon as possible! Make sure to mail it back along with the certificate of authentification, canvas pouch and gift box.

We do not provide returns for items that have been incorrectly ordered or items that have been shipped incorrectly to the address provided. We do not provide size exchanges. We cannot provide returns for earrings due to hygiene purposes. We do not provide cash refunds for returns, only credits and exchanges. All sale items are final. All sale items are non-changeable and non-refundable.

How do I know my size?

Check out our super comprehensive and easy to follow size guide here!

* Jewelry size chart is strictly for reference only

How can I check my order status?

You can view order status by clicking Order Status or via your Account page.

What materials do you use?

For silver we use 925 sterling silver, with optional 16.8k yellow gold dip or 14k rose gold dip.

We also provide real gold custom orders in 18k White Gold and 16.8k Yellow Gold. Talk to us for more details!

All materials are of the highest quality.

How long does it take for made to order items?

Our made to order products will require a waiting time of at least 14 days. Please take note that we do not accept any rush orders, so to avoid any disappointment for orders intended as gifts, we suggest for you to order at least three weeks prior.

How do I care for my jewelry?

Show your jewelry some love and care. LOULOUROSE Bijoux are made using the highest quality of jewelry craftsmanship, with longevity as a main focus.

You will find that each purchase of LOULOUROSE Bijoux comes in a box, canvas pouch and also a plastic bag bag After wear, please ensure your jewelry is stored in the airtight plastic bag tprovided to help preserve the sparkle and extend durability. Keep your jewelry dry at all times, away from direct sunlight and humidity. Avoid cleaning products, chlorine, body lotions, hairspray and perfume.

To clean your jewelry, gently wipe with a soft cloth. You can also purchase our super effective cleaning solution here! Or try this DIY method :)

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