Refund policy

Please understand that since all LOULOUROSE pieces are handcrafted and not mass-produced, slight variations from the product photographs are not considered a flaw and therefore is not a reason for return or exchange.

We do not provide size exchanges. We do not provide returns or exchanges for earrings due to hygiene purposes. We do not provide cash refunds for returns, only store credits. All items that are engraved or monogrammed are not eligible for a return at any time and are final. All sale items are final, non-changeable and non-refundable.

We encourage all customers to document the unboxing process. This video can be submitted to us in the event that you have received a wrong or faulty item that is an error on our part, please contact us immediately either via WhatsApp or email sales@loulourose.co. Kindly attach the unboxing video, your order ID within 24 hours and we will fix this as soon as possible. In the event of a valid return/ exchange, the customer is responsible for all shipping costs (including a secure tracking number) involved for returning the item. Make sure to mail it back along with the certificate of authentication, velvet pouch and box. We do not provide returns for items that have been incorrectly ordered or items that have been shipped to the incorrect address provided. 

All returns must be:

- Unworn

- Have no signs of wear or damageIn its original condition In all original packaging (box and pouch included)

Should the returned item not meet the above return guidelines, LOULOUROSE has the right to deny a return and have the item re-shipped to customers.

If we receive your package more that 14 days and if the returned items do not meet the above requirements, we have the authority to cancel your product exchange or refund request.