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Refund policy

RETURN & EXCHANGE POLICY

Faulty or damaged items must be sent back to us within 3 DAYS. Contact us at sales@loulourose.co or via WhatsApp at +628153018558 before shipping the items back to us in it's original condition. Due to the nature of handicraft, slight irregularities may occur and it is not a valid reason for returns.

Please note that we do not offer exchanges for any pieces.

Engraved and Personalized Products

All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.

Curated Bundle Sets

The bundle can only be returned as a set. No individual item of a bundle can be returned for refund, store credit and/or size exchange.

Resizing

We offer exchanges for a different size (same metal type and stone) at an extra cost. Please contact us on sales@loulourose.co or via WhatsApp at +628153018558 for more information.

Other products

All returns must be:

- Unworn

- Have no signs of wear or damage

- In its original condition 

- In all original packaging (box and pouch included)

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. LOULOUROSE will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, LOULOUROSE has the right to deny a return and have the item re-shipped to customers.

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